An Illinois man believes Texas Roadhouse intentionally served him the wrong cut of steak multiple times, but the steakhouse chain says it “can’t confirm this happened.”
On Oct. 5, Illinois resident Kenneth Card posted on TikTok that he received a sirloin instead of the filet mignon he ordered at the Forsyth location — not once, not twice, but three times.
The filet is considered a premium, ultra-tender cut of beef, while sirloin is generally a less-tender, less-expensive cut.
“Here’s one for you,” Card started his video that has since garnered over 30,000 views.
He explained that he recently went to the restaurant and ordered an 8-ounce filet mignon but received a sirloin instead.
Card told his server he thought he got the wrong steak, and the server took it to the back, checked and confirmed it was the wrong cut.
“I said, ‘Hmm, that’s funny, I come here once a week for the last year, and this is the third one I’ve gotten,’” Card said in the video, adding that he has worked in kitchens butchering meat, so he knows the difference.
Card said he then spoke to the manager, who denied that the mistake could have happened three times.
“I said, ‘Well, what about this time?’ She had no answer for that.”
Card ended his video with a warning to other customers: “Y’all be careful what y’all order and what y’all pay for.”
According to the Forsyth Texas Roadhouse menu, an 8-ounce filet mignon is $29.99, while an 8-ounce sirloin is $19.49.
Card tells TODAY.com that he has worked in kitchens for most of his adult life and has cut steaks in two professional kitchens, including a steakhouse, for more than a decade.
“I’ve been cutting steaks from your loins to your rib-eyes for many years,” he says. “(The manager) looked at me like I was stupid and crazy. And I’m like, ‘Lady, I used to be a cook. I know what I get and what I eat.’”
“I didn’t even mention in the video that they left my fries on the same plate, and then left my green beans right here on the counter in front of me while they were going to change my steak,” he adds.
Meanwhile, Texas Roadhouse says it has processes in place to double-check food for quality and accuracy before it leaves the kitchen.
“If a guest receives the wrong item or is charged incorrectly, we encourage them to let a member of our team know so we can make it right,” a Texas Roadhouse representative tells TODAY.com. “While we can’t confirm this happened on multiple occasions, when Mr. Card brought this to our attention; it was made right by our team.”
Card, who says he won’t return to that Texas Roadhouse location, hopes his video encourages others to take a second look at what they order at any restaurant.
“I just want the awareness out,” he says. “Hopefully people get what they pay for instead of lower(-priced) cuts of meat.”
Dining and Cooking