Hole in my package of meat: what can I do about this?
It leaked all over in the box too. Luckily no other food was damaged, but I’m definitely not using this chicken.
Can I get a refund? Can they send me another package of chicken? What do I do?
by PrimateOfGod
4 Comments
TGS0204
Contact support in the app and i think you get credit for the next box. Obviously don’t eat it.
Quitelikethem
I had various quality problems with Hello Fresh and a couple of other meal companies in the past – just email their customer service with a photo of that and the spillover and they should credit you a whole delivery. Get stroppy if they don’t since no one loves chicken juice 🤢 They probably won’t replace a single ingredient in time for you to cook, so if you want that meal you need to get the new chicken yourself.
IronSean
The app has a place for you to report this and get credit with just a few taps and no need to even talk to a person. Then go buy replacement meat unfortunately
Comprehensive_Ad9846
Maybe coincidence but had same issue with my chopped chicken this week. Small hole in corner leaking.
4 Comments
Contact support in the app and i think you get credit for the next box. Obviously don’t eat it.
I had various quality problems with Hello Fresh and a couple of other meal companies in the past – just email their customer service with a photo of that and the spillover and they should credit you a whole delivery. Get stroppy if they don’t since no one loves chicken juice 🤢
They probably won’t replace a single ingredient in time for you to cook, so if you want that meal you need to get the new chicken yourself.
The app has a place for you to report this and get credit with just a few taps and no need to even talk to a person. Then go buy replacement meat unfortunately
Maybe coincidence but had same issue with my chopped chicken this week. Small hole in corner leaking.