HF employees not held accountable for deliveries??

So I’ve been ordering from hello fresh consistently for over a year, the delivery person always takes a picture of my box either at my door step or wherever they leave it at (mailbox room or front desk). I called customer service when the picture was of the employees foot and my box was no where to be found. Customer service is sending me a full refund to my bank 7-10 business days but, my question is will the delivery person be held accountable? How does HF handle there employees? I ordered a lot of food to get my family through for a week (I get paid again next Friday). This really sucks. HF customer service said they don’t have information on the delivery driver.