This is the SECOND WEEK IN A ROW that we’ve received a bar of chocolate instead of our actual meal with a little “Oops, our bad!” note. Yes, you refund the money, but that completely misses the point! We rely on HelloFresh to deliver meals so we don’t have to scramble to the store at the last minute.
At this point, you’re not just failing to deliver food—you’re failing at your entire business model. A meal kit service that doesn’t deliver meals is just… a scam? And no, a cheap chocolate bar is not an acceptable apology.
I’ve been a loyal HelloFresh customer for 4 years. I’ve put up with minor issues here and there, but this is just ridiculous. If you can’t guarantee your deliveries, what’s the point of sticking around?
by xSkizzO
5 Comments
You guys miss entire boxes and it happens enough that there’s a chocolate protocol? What country is this?
Hello Fresh NL ? I’ve been using it since January and appart one mistake from a driver I’ve never got any issues
Could you elaborate a bit more on that ?
Brother. If things like this upset you so much, you have a wonderful life.
Things can go wrong. They are trying their best with clear communications, even going as far as trying to make up with a chocolate bar (not sure what the best product would be).
Again, if this upsets you, I’m jealous. There’s war going on left and right, and you stress over a missing product..
Edit*. You state yourself you’ve been with Hellofresh for 4 years, now there’s 2 issues, back to back, after 208+ weeks, 2 mistakes makes it a ‘scam’? You are also refunded, so it doesn’t ‘cost’ you anything.
I get the mild inconvenience, you’re blowing this way out of proportion though
We don’t get anything in the US. Not even a notification that something might be missing. It’s a surprise when you open the box. And then you have to contact them for a credit to your account.
We started using Hello Fresh in early January… and have already had 3-4 weeks, where the order never showed up. Always “damaged in transit”..