Had an issue with my first hellofresh delivery, had a free referral through a friend as I was in hospital thinking it would make my life easier to have the ingredients and instructions to just cook it once out, i set the closest date i could make around the time the hospital told me id be out, but unfortunately I had complications with my surgery and things got moved forward, this making it so I'd miss the delivery so I contacted the support to see if the delivery could be cancelled or moved and also because I had no one to pick things up (recently bought house so no known neighbours yet, no family in the country coworkers busy etc..).
I was only worried about the food staying on my door for several days the food going bad, pests, food that could go to someone else and finally being nice outside around 30 degrees.
Hopefully no one gets in this situation, not sure if I was being a bit rash sorry if I was, hopefully someone will find it useful, I'm sure the company is good and food is amazing but deliveries seem messy ill skip it and figure something else.
by NugSoth
5 Comments
I recommend posting on a local facebook buy nothing page for your neighborhood or city and having someone pick it up off your porch after it’s delivered
HelloFresh not being able to cancel an order one day before is reasonable, but it’s also reasonable that you’re stressed in your current situation
I second the other recommendation to offer a neighbor to pick it up for free. I did that once when I forgot to cancel a delivery and I was out of down. It got a lot of interest.
Obviously this speaks to how Hello Fresh’s operations & logistical system is terrible. They should have built a way to contact the drivers easily but obviously they have no good method to do so and would rather just let the box sit out for you to deal with / throw away later
Also I hope you get well soon 🙁
You are without a doubt the most disgusting human being I’ve ever come across.
For whatever reason you ended up in the hospital. Sorry this happened to you, and I hope you have a speedy recovery.
Now, here is what I don’t understand. You were way past the deadline. They refunded you (partially?) regardless because they understand the situation they are in. They tell you they can’t take the box back because it’s been ordered. They mention something about you being able to take care of this with the driver.
They are the one apologizing, whilst trying to fix your problem, which they also didn’t ask for or create. You insist on them taking another step, or 10, when they’ve already taken 5 steps where you have taken 0.
Why don’t you just tell a relative to pick it up? Why not accept the mistake and resolve it when you get home?
No, instead you keep harassing them, insisting on a cancellation of your subscription, because (???) after they helped you and which they immediately did, no questions asked.
You’re pathetic. Really. Get help
If you don’t want it to go to waste, have a friend/relative/neighbour pick it up and use it.
I forgot to skip a week when I was out of town and -30 outside. Offered it up for someone to come grab.
It’s a pricey lesson you learn hopefully only once.
You’re an asshole. What did you want that poor customer service person to do? Go intercept it themselves? How about you take some accountability for your actions.