I finally heard back from a human at the SmartPodz team, they even sent filling instructions. They said to fill the pod with 2 scoops and to only tamp lightly. Their product is flawed. The pic attached is 2 scoops and tamped lightly – which does not fit and is about 10.5 grams. The second pic replicates their instruction pics – this fits and is only about 7 grams of coffee, compared to the standard pod that has 13 grams for a cafe and 10.5 grams for a double or a lungo. Using this approach explains why the brewing is so weak. I've asked the company about this discrepancy and they have not responded.
by Fair_Major729