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My order was delivered by a group of soccer playing elephants
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My order was delivered by a group of soccer playing elephants


Customer service was awesome! They promptly sent me a new order after reviewing my photos.

by Lvanwinkle18

21 Comments

  2. steadypuffer

    Do the pods still work? That is such a bummer. I wonder if you should reach out to the shipping company, or Nespresso.

  5. lorelaiclaws

    It looks like someone took a baseball bat to your pods. Poor things – are they salvageable?

  6. Sensitive-Papaya-582

    My god these shippers have no shame

  7. Temporary-Put-19

    😧 did the the delivery person get into a fight with your order 👀

  10. tootie31

    Hey I had a damaged shipment like this and it became one of the best customer service experiences I’ve had in a long time. Nespresso is ready to handle this for quickly, you need the packaging for live inspection by video call.

  11. beanpastemcgee

    I just got my package, and the box was also destroyed. It was partially open too

  12. UnstuckMoment_300

    Is Nespresso using a new delivery service?

  15. dvmgamer

    Why even bother delivering the package at that point 😐

  18. squeefruit

    So sorry this happened! I know it must be such a burden to look at those, but I’m willing to bite the bullet and take them off your hands. 😛

  20. Adventurous-Milk-824

    I’ve had this issue almost every time I get a delivery, very frustrating but agree that CS is incredible and always ships the same order out for free

  21. Electrical-Bid-2482

    I had this happen once; a couple sleeves actually fell out as well. And, yes, customer service was great. I had replacement sleeves within 2 days.

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