Some of the waitresses at the restaurant I work at keep ordering this custom plate of loaded fries during service. It takes every station to make it. It drives me nuts, but my coworkers say I’m overreacting. What do you guys think?
by Ill-Understanding207
40 Comments
If they’re ordering this for themselves during peak dinner hours (4-8pm), GM should rein this in. If it’s outside of that as a staff meal, who cares.
Sounds like if the staff enjoys this then perhaps should already be offered on the menu. I’ve been in this position before and it’s important to reminder that at the end of the day it’s just food and the job is to feed people.
Based on the ticket descriptions it doesn’t sound like it’s some crazy fine dining restaurant so it wouldn’t exactly be technique driven or technique intense. The dish itself doesn’t seem wildly difficult. I think you’re overreacting and losing sight of what actually makes the hospitality industry great to begin with, and that’s to be nurturing, hospitable, and overall just have a good time. Find a trade and make more money doing something else if something this small upsets you or learn to better communicate and discuss how to make this a more streamlined item. Usually if staff is passionate enough about menu hacks it’ll make it easier to sell to clients.
5pm on a Thursday? Maybe no but does it really matter? You’re gunna make a bunch of food, that’s what you’re there for. It doesn’t help to count how much.
Would you prefer they order them post service?
Every place I’ve worked had very detailed rules about what could be ordered and when. Every place I’ve worked had employees looking for a little extra
I think you’re overreacting.
Fries with steak, cheese, mayo, ranch and jalapeños on top, during service.
If that’s a stretch get out of the kitchen and let someone who can cook do the job.
Edit: ok, that was a little harsh. But honestly, that’s not a difficult meal to put together.
Generally I’ll make staff whatever they want (within reason price wise), I understand being hungry and working with food. The flip side of that though is they need to understand when and when not to put their food in, but thankfully that’s super easy to handle. If it’s too busy, don’t fucking make it. Paying customers come first.
Honestly this sounds pretty simple. Unless it yapl are weeded I do not see an issue here.
A basket of cheese fries with steak and jalapeño and chipotlemayo? Does not seem unreasonable except during (or directly after) a rush. Things like this can be annoying sometimes but this is far from some bad staff orders I’ve seen.
If it bothers you that much then talk to them and give the add ons on the side.
Cook the food. Who cares who’s eating it?
You can’t cut up some shit and put it on fries for someone you work with? Cmon now.
I’d rather see that order while it’s busy than less than 30 minutes to close.
Cut up the added steak, sub pepper jack, drizzle mayo, and add jalepenos. Got it.
Man if you’re just nice to me and don’t make my life harder than it has to be, ask me up-front when it’s not busy and I’ll give you whatever is in my power to give you, for free if I can manage.
If you’re ringing this shit in at 7:00PM on a Saturday night without asking, and I basically don’t exist until you have a problem/want something, then I’m not even looking at this ticket for an hour.
It’s 5pm, and you’re already cooking… What does it matter who it’s for, or how many stations it takes… That’s what you’re there for. Shut up and burn.
I get it if you’re 50 chits deep and servers punch in food, or you’re 2 minutes from close and they pull this shit when they know you’re clean….
But 5pm, and they just want some food?
You’re overreacting homie… Shut up and burn.
What shouldn’t be allowed is amateurs who don’t understand this is a sub for professionals, whining about their tickets. This isn’t that big of a deal. Negativity breeds on the line dude. You can’t be sweating about minor alterations like “add jalapenos”. Do not be contributing to a toxic work culture. The job is about being of service to people. If your machine printed it, do it with a smile on your face, and watch as the guys who complain a lot get fired while you get moved up
5pm on a Thursday…. you’re highly unlikely to be packed out. I don’t really see the issue tbh. It’s far from complex either. Steak. Fries. Bit of sauce. Easy peasy.
By every station do you mean two?
Cheese fries and a rare steak? Yeah you’re over reacting
I have only one note to add.
That text that says “noteadd” “notesub” “notedrizzle” “notecut”
Terrible for reading tickets and communication. Whoever set up that POS needs to clean that up.
Just feed the people, that’s what you’re already getting paid to do
It’s sounds delicious
https://preview.redd.it/uqerd9txqohf1.png?width=716&format=png&auto=webp&s=58431f37e1110809f1fb77564c6d824e43d442ec
Worry about cleaning your ticket rail first…
I’m confused – do the servers only take breaks after service?? Typically breaks are done during service🫠
I’ll tell you what’s really grinding my gears about this ticket. It’s the fact that management hasn’t even taken the effort to make sure it doesn’t say noteintomy asswhat is this nonsense printing?
You know what the server wants, and you can easily do it for them with minimal effort. You either don’t like them personally or you’re just mad at servers.
It’s not always us against them.
Shift meals go to the back of the rail and I get to them when I get to them.
Notewtf
It’s one meal in a sea of meals. It’s not even 5pm. Customers order food too. Are you annoyed by that? Because I don’t see how one or the other affects you any differently. Take care of your people.
Quit yer complaining and make my fries
They’re ordering early, paying for all add ons, say please on the ticket, and not selling it to guests. What’s the issue?
Agree this is not a huge ask outside of a rush.
Back in the day I had an owner tell me that customers could fully customize anything on the menu. New restaurant, so I get that they wanted to make friendly but I quickly showed them why this is not the answer. Deliberately ordered a pizza with each quarter of it a different specialty pizza combo. That ended the policy real quick. 😈
This is an extremely easy order to get out even in the weeds. Grill pops down a steak, it’s rare.. If fry is already dropping fries for orders, drop a bit extra to sandbag this order until you have enough. Pop in sally/oven with cheese, add steak, peppers, and dressing. Out the window.
It’s even easier if expo picks up slicing a jalapeno and the dressing. It’s literally frying fries, melting cheese on fries, and grill cooking the quickest steak temp.
It’s not like they ordered a special on a 12 count with 250 covers on the book.
An FOH manager is allowing this to happen. If it gets you that much, bring it up with them. Outside of that, get the food out.
I mean it’s just steaks and fries with ready to go sauce and jalapeno that you just have to throw it on, most difficult part of the order is reading the shit load of words
This is hilarious, I’m so glad most of the comments seem to think that it’s not a big deal. People gotta eat, at least they’re doing it before the rush. Would you rather them DoorDash something to the restaurant lol? Take it up with your POS provider for making a single dish take 15 lines.
OP is being a baby
That’s an extremely reasonable request when they are paying for everything. You are overreacting. You say it takes every station.. but it’s fries with steak and cheese and sauce. That’s not complicated
Making employee food is also part of our job. Servers are generally on tight break schedules and don’t get to choose when they can eat. Just make the fries; serving our front of house friends is like cooking for your family.
You can’t make cheese fries with cut up steak and drizzle mayo on it?