Hey all, I haven’t posted much and I couldn’t see this while scrolling but this has been brought to my attention today by my dad.

Today at his local Costa Coffee he was upsold a ‘Signature Latte’ from his usual standard latte. He was told it comes with textured milk and includes art on the top.

Textured milk to the unknowing sounds different, interesting and ‘new’ but really, this is the same steamed and I assume, textured milk as their regular latte. But this time it’s served in a cup rather than a glass and includes that baristas best attempt at latte art.
To make this even clearer, it’s the same espresso, same roast, same machine.

This cost him 15pence extra.

This has totally enraged me that they can even get away with this and I’d love to hear your thoughts on the matter.

This is the latte he was given.

by Illustrious-Rise2354

Dining and Cooking