I recently reactivated my account after probably 5 years because I’m busy and was looking for a little variety. Just got my first delivery and it’s disgusting.
First thing I encounter upon opening the box is the leaking raw steak that I didn’t even really want but it was “free”. It leaked all over. Gross, but I figured I would try to salvage the rest of the box if I could. The pre-cooked chicken was at the top of box with the raw steak. It looks sealed still, but it’s warm. It was no where near the ice packs. The bagged green beans should be fine? Nope. Rotten. Not just kinda old, legit rotten. The microwave ready meals? The outer packaging is stained with raw meat juice but the meals are sealed. Oh wait, no they aren’t. For some reason the plastic cover has separated from the food tray and the meal is exposed to raw meat juice and who knows what else. The bagged Cole slaw for chicken tacos – brown. I’m left with tortillas shells, raw chicken, potatoes and some random condiments.
Is this a one off? I’m totally put off and canceled my subscription but the only remedy I got was a credit towards another box. I don’t know if I should even bother because I’ll have to pay for shipping and I don’t want to give them any more money just to have to throw everything away again.
by allysinwonderland3
10 Comments
Nah I stopped because I kept getting boxes with leaking meat or crushed produce
Wow I was literally going to order for my family to make things easier… having 2nd thoughts now
what country is this? looks very different from my hellofresh in UK
I’m a year in and I do get an occasional box with a missing ingredient or chicken leaking, if you give them your feedback I’m sure they will give you a credit for this box
I honestly have had so few issues with Hello Fresh, I have to think there is a difference in packing facilities. We’ve been ordering for about five years and we still love it. (Metro Detroit area)
Uk here, had 3 boxes. All terrible. Wouldnt again. Still credit in the account. Nope
Is there a way to contact them for a refund? I also had a similar issua, emailed them twice and still got no response
This is so common they barely acknowledge it at HQ
I’m eating some leftovers from this week now as I’m reading the post. We are willing to put up some errors infrequently for the value we get. Not an easy business to run, I’m sure.
If I could I’d donate you some of my ice packs – I frequently get three of those heavy MF’ers in my box.
And the probably did you a favor with that microwave meal – those look disgusting.