Meat is spoiled, ice is melted, flies are everywhere and it smells awful.
We’ve been using Hello Fresh for years now and have NEVER experienced something this disgusting.
by Late-Original-5056
29 Comments
NinaBedfordShow
Do they deliver to you or a 3rd party carrier?
sophisticated_pie
Get that refund!
VacationLover1
I wish you had a doorbell cam so I could have seen the look on the delivery persons face when he put that bad boy down
kagillogly
What is going on with this company? If there’s problems due to extreme weather, storms, etc., just tell us and stop deliveries!
aGirlySloth
I mean, it’s more the carriers fault than HF.
GoldBluejay7749
Can’t blame HF for this. It’s the carriers fault.
Technical_Buy_8198
Yikes
Comfortable_Bus_4355
Reach out to customer support about this for sure!! They’ll definitely refund you and maybe even give you a credit for future orders
Prestigious_Yak8551
Name and shame the postal service in your area instead. HF will refund you regardless, so good on them; maybe update us after you call them about this.
hansGG3
This just doesn’t happen in Australia…not in my experience
Lower-Ad-2082
Wtf 😭🤢
nineohsix
Ah, you also have UPS deliver your boxes I see? I’m convinced they’re trying to discourage HF customers. I’ve seen boxes that look like they were dropped off by airplane without a parachute. Once I had a box with an obvious hole kicked through the side including the toe print. I can just see them in the warehouse like “eat this, motherfcker” 😵💫
Horror-Principle-872
Finally cancelled my subscription after getting multiple boxes like this. They refunded me each time, but I don’t think I can trust their food safety practices anymore (whether it’s HF’s fault or the courier’s).
HighlightFun8419
They’ll hook you up.
Middle-Bodybuilder-8
Did a raccoon get into it? 💀
oopls
#hellospoiled
shreksshriveledpenis
Hello botulism
Smart-Stupid666
Hello garbage
Ok_AshyPants
Unacceptable.
kagillogly
Well, just got a new box. I will show you the condition but UPS delivery guy smiled and waved!
EloquentBacon
This condition is unacceptable but if Monday is your usual scheduled delivery day, I’d suggest switching to Tuesday or another other day. I know with UPS for those with a Monday delivery day, UPS frequently receives the Hello Fresh boxes on Friday/Saturday where they sit until they’re delivered to customers on Monday. This isn’t always the case but it is common.
Apprehensive_Fig_327
Ew
crushgirl29
Who delivered it? That’s awful, and most likely not HF’s fault. But they should definitely be giving a refund. I’ve never had a box even remotely close to looking like this.
brookuslicious
Which delivery service delivered that?! Before I canceled my subscription, mine were coming UPS or FedEx. Only once did I receive a notification that it was discarded due to damage or spoilage and I had no idea they tossed them. This is crazy, though! I’m amazed they still delivered it!
court_swan
They shouldn’t have delivered it at all. They’ll usually just say lost and dump it.
normboston
No comment
RedDaveMountain
ours was also 4 days late, so UPS kept it, HF sent an overnight box that we got this afternoon. and a refund
This seems to have been a VERY bad week for HF as well as perhaps, the delivery companies
normboston
This person has some issues to address. HelloFresh would have responded, but this person would rather trash the company than reach out.
29 Comments
Do they deliver to you or a 3rd party carrier?
Get that refund!
I wish you had a doorbell cam so I could have seen the look on the delivery persons face when he put that bad boy down
What is going on with this company? If there’s problems due to extreme weather, storms, etc., just tell us and stop deliveries!
I mean, it’s more the carriers fault than HF.
Can’t blame HF for this. It’s the carriers fault.
Yikes
Reach out to customer support about this for sure!! They’ll definitely refund you and maybe even give you a credit for future orders
Name and shame the postal service in your area instead. HF will refund you regardless, so good on them; maybe update us after you call them about this.
This just doesn’t happen in Australia…not in my experience
Wtf 😭🤢
Ah, you also have UPS deliver your boxes I see? I’m convinced they’re trying to discourage HF customers. I’ve seen boxes that look like they were dropped off by airplane without a parachute. Once I had a box with an obvious hole kicked through the side including the toe print. I can just see them in the warehouse like “eat this, motherfcker” 😵💫
Finally cancelled my subscription after getting multiple boxes like this. They refunded me each time, but I don’t think I can trust their food safety practices anymore (whether it’s HF’s fault or the courier’s).
They’ll hook you up.
Did a raccoon get into it? 💀
#hellospoiled
Hello botulism
Hello garbage
Unacceptable.
Well, just got a new box. I will show you the condition but UPS delivery guy smiled and waved!
This condition is unacceptable but if Monday is your usual scheduled delivery day, I’d suggest switching to Tuesday or another other day. I know with UPS for those with a Monday delivery day, UPS frequently receives the Hello Fresh boxes on Friday/Saturday where they sit until they’re delivered to customers on Monday. This isn’t always the case but it is common.
Ew
Who delivered it? That’s awful, and most likely not HF’s fault. But they should definitely be giving a refund. I’ve never had a box even remotely close to looking like this.
Which delivery service delivered that?! Before I canceled my subscription, mine were coming UPS or FedEx. Only once did I receive a notification that it was discarded due to damage or spoilage and I had no idea they tossed them.
This is crazy, though! I’m amazed they still delivered it!
They shouldn’t have delivered it at all. They’ll usually just say lost and dump it.
No comment
ours was also 4 days late, so UPS kept it, HF sent an overnight box that we got this afternoon. and a refund
This seems to have been a VERY bad week for HF as well as perhaps, the delivery companies
This person has some issues to address. HelloFresh would have responded, but this person would rather trash the company than reach out.
Ewwww 😩