My mother is on dialysis and I use HF to make meals for her that are low in potassium and phosphorus. The app used to show this nutritional information and no longer does, choosing to do a simplified version instead.
I messaged support to see if they had this information still somewhere and instead was told none of the meals I ordered have potassium or phosphorus in them.
Potatoes are incredibly high in potassium and were in the meals I ordered. Agent tripled down on there being no potassium or phos in their meals.
Looking to vent and see if anyone knows where I can find this information, if still available on the site.
by Roosterdoodle
4 Comments
Instead of clicking “nutrition facts,” do you have the option to click “nutrition” beside “cook it” in the app? It pulls up a nutrition sheet and it shows the potassium as 1360mg for this specific recipe.
Edited to add that my nutrition facts screen shows the same. I think they’re just showing what most people look at on nutrition labels but they have to show the other stuff too so there’s an alternate way to get to it.
I’m a bit confused. Did you place the order with the meal containing potatoes or did HF select it for you? I think the screenshot you have makes it clear that meal has potatoes in it. I’m also not sure about whether or not they used to have more detailed nutrition information for their meals but are they required to give more?
That’s not HelloFresh, that’s an AI. All it is doing is reading the recipe card to you. If the recipe card is wrong, the info from the AI will be wrong.
This is why it is dangerous to blindly trust info from AI bots. You don’t know how reliable its source data is.
You need low potassium meals for your mum but you’re ordering her meals with potatoes that you “know” are very high in potassium. You alright?