Hey everyone,
Vertuo Next – purchased in March as replacement for leaking original bought back in December last year that was leaking the usual dark, coffee brew from underneath.
Last couple of weeks I noticed more liquid than usual, and what feels acceptable, in the drip tray and the similar brew water underneath.
Fully cleaned, descaled etc and went over it again. Nothing clogged in the usual places, paper clip trick and toothbrush etc on the main feeds of water and brew out to cup.
After a few tests it seems the rubber gasket thing (pic 1) isn’t sealing right and tight into the dispenser hole (pic 2 and 3) causing leakage/flow which can be seen in picture 2.
I’ve done a couple more tests, applying pressure to close the lid tighter and there is ZERO leakage. Completely stopped. No sign of leak/backflow underneath either.
Now, the quandary, how do fix the lid so it closes tighter?
The mechanism inside feels like there’s a little give in terms of where it’s in the lid, but it’s negligible. The lid feels like it’s closed and secure too apart from when I push down on it and it shifts a couple of millimetres.
I know this is probably a thing for customer service, but the last time I called they were useless and made me go through everything I’d already done for the same result. And frankly, I’m bored of their zero ability to resolve things.
Anyone had any success with lid fixes or similar gasket seal fixing?
Thanks
by beardybt
2 Comments
Just press harder when you close it.
Check for the most common leak problem at that point. That is coffee much caked on the piercer, the part in the lid that descends to the pod and spins with it. If there’s crud on it, it cannot seal properly to the pod and coffee will be ejected when it spins. Clean with a soft toothbrush. A deformed pod rim can also do it. Support is support, and you can’t condemn them for taking pains. You get a different person each time.
You can just approach it as a warranty return.