Hello. I have a question to my bakers out there who make cake pops. I use a very moist recipe for my no buttercream cake pops. It has to be or else they won't come together. Am I doing something wrong? Everything is cooked thoroughly. I'm freaking out a little bit because I have 9 orders and all of the cake balls are already made and in the freezer ready to go. This is my first time selling my baked goods, but plenty of people have tried them and they said they were delicious.
by Perfectlyflawed1991
27 Comments
Maybe they don’t understand that cake pops don’t have the same texture as regular cake? If they are expecting them to be light/airy like a layer cake, I could see why they would think they are underbaked.
The customer is probably just confused about how cake pops are made. Reassure them that cake pops are fully cooked and crumbled before being formed into the round shape, and that frozen cake can look very moist in the center but it does not mean it isn’t fully cooked. No reason to freak out over one customer’s comment.
You could make cake pops with crumbled underbaked cake and I wouldn’t notice. Sounds to me like this person just doesn’t know what a cake pop is
Did you make it very clear that these are not traditional cake pops? Your “no buttercream” recipe might produce a finished product that’s different than what the customer was expecting.
Selling things to people will almost always come with people who will claim things about your product which aren’t true.
They are not the professional! Be kind to yourself & stand up for your work. Don’t panic! You know the cakes are fine. As others have said, they were probably just unaware of how a cake pop is made and in this case you would just need to educate them. If they still insist, there’s nothing you can do.
Maybe they were expecting the actual texture of cake and didn’t understand what cake pops actually are.
Btw those cake pops are so CUTE. I’ll take them instead 😭
One of the reasons I don’t really care for cake pops. They are mushy and too sweet from the icing. I like making brownies/ cubed brownie pops.
It’s obvious they thought these would be little round cakes.
I have only tasted cake pops once and that is exactly what I thought, that they weren’t done, and I disliked it. I thought cake pops were regular cake.
They look so beautiful. I can’t ever get my cake pops to be round and perfect like this. Great job.
Sounds like they expected Petit Fours on sticks. I know it’s kind of dumb to say, but…
Never assume someone knows what something is. Be as descriptive with your products as possible.
Nicely done, by the way.
I know it sounds so silly, but I was laughing so hard the other day because my husband tried a cake pop for the first time and when he bit into it he spit it out and asked if it was cooked all the way😂😂😂😂 I was laughing so hard because I seriously thought it was such a dumb question like no it’s not raw! A few weeks after that, I saw a funny reel on Instagram where somebody posted that her customers thought the cake pops were raw. I guess it’s a belief that some people think LOL. It’s so funny to me.
Thank you everyone for your words! I feel way better about everything now. I did explain how the cake pops were made, and assured the customer they were fully cooked and wouldn’t get anybody sick. I think I freaked out a little mainly because this was my first actual sale and I have 9 more orders going out by the 3rd and didn’t know if I needed to scrap everything I already prepped. I’m not going to now. I worked hard on these and if someone doesn’t like them, then they probably don’t like cake pops in general. Also, I totally undercharged for my orders ($15 for a dozen and $62 for 50), but that is also a learning experience in itself.
I’ll eat them!
Cake pops, which I personally dislike, are always s little gooey but definitely not under baked because how would that even work? It sounds like the customer is dumb and I wouldn’t worry about it for future customers. Some people will always just complain. I used to work at a rock oven pizzeria and you would t believe the amount of people complaining about ‘burnt’ pizza. Like ma’am, this is the style. It has dark spots. It’s in a 900 degree oven for about two minutes. Don’t get me wrong, pizzas did burn by accident occasionally ,but we wouldn’t take those out to tables. The general style has dark spots on it and that’s kinda the experience you’re looking for at brick oven pizza!
I’m pretty sure she’s never had a cake pop before. Years ago, I made some, and when I first bit into one, I had the same reaction thinking omg these aren’t cooked enough, but I knew they were (cuz I made them lol). They just have icing mixed in with the cake, and on top of that they were chilled, so it was just a much different cake experience than my brain was used to. I never made them again because they are just so rich. But god, they are cute, and if you want a lot of icing, you want a cake pop.
Try one yourself and make sure theyre okay. I think she probably didnt understand what a cake pop is.
I think those people don’t understand cake pops
D-did you tell them what a cake pop is? Because I don’t think they know what they ordered.
🫡
To me, cake pops have always tasted like cake batter rather than fully cooked cake. I’d assume the customer doesn’t know what cake pops are meant to be.
Those look great 🇺🇸
Oreo truffles are better
lol…what‽
Literally you have to bake the cake all the way through, add frosting and ball them up before dipping. They cannot be “undercooked”
Sounds like they bought one of those stupid little “cake pop” gadgets that actually cooks cake batter into teeny tiny balls, and they think that’s what cake pops are.
I prefer the dense, moist texture of a cake pop. I feel like it makes them extra decadent! Maybe just explain to them how cake pops work. They’re not like cup cakes in ball form lol
I always thought a cake pop would be a cube of cake on a stick. When I actually ate one, I had the same reaction. “Something has gone terribly wrong with this cake!”
It’s just a matter of the customer having the wrong expectations. Don’t take it personally.