Is this a normal size for a late?

If anybody remembers my previous post, I purchased the grand Lattisima coffee machine, which didn’t work; would make tiniest amount of coffee with zero to no milk so I contacted the Support and after three weeks of me harassing them they finally sent me a replacement machine (yay too amazing customer service that never reached out out of the promising to ship it back to me after four days). So I just received the replacement machine again and it seems like I’m still having issues. Can anyone suggest what else I can do since this was a $750 “upgrade”?