I once had like 180 in rewards and they were not being applied. I chatted with various reps every few days for weeks. They told me the rewards can’t be applied to a discounted box. I told them I was paying full price for all my boxes. They kept giving me the run around until finally one rep said they would delete my “promo” and see if that did the trick. It did! I have not had an issue with credits not applying to a box since then. No idea why promo I had that was charging me full price!
So if you determine this is pending and not one you earned before, you may have to chat with them to get it fixed.
The other thing is that you have to click the link in every email you get that tells you that you earned a reward. Everyplate and Home Chef just apply them, but Hf requires you to click on each one.
Just_Chuckk
I had $180 that never showed up for 2 months. I reached out to support and after I showed them screenshots of what you posted here and my actual credits, they fixed it. Definitely reach out to support. I feel like there is a bug in the system with this.
4 Comments
It will automatically apply as a credit discount to your next box that doesn’t already have another discount on it.
That just shows what you’ve received prior. It will tally up all your reward totals. It’s not saying you have a credit available.
You need to look at your profile and look at your credit value there.
https://preview.redd.it/sidpdog4l40g1.jpeg?width=865&format=pjpg&auto=webp&s=5dbda24937e1b51e2513012269a0927b42069575
I once had like 180 in rewards and they were not being applied. I chatted with various reps every few days for weeks. They told me the rewards can’t be applied to a discounted box. I told them I was paying full price for all my boxes. They kept giving me the run around until finally one rep said they would delete my “promo” and see if that did the trick. It did! I have not had an issue with credits not applying to a box since then. No idea why promo I had that was charging me full price!
So if you determine this is pending and not one you earned before, you may have to chat with them to get it fixed.
The other thing is that you have to click the link in every email you get that tells you that you earned a reward. Everyplate and Home Chef just apply them, but Hf requires you to click on each one.
I had $180 that never showed up for 2 months. I reached out to support and after I showed them screenshots of what you posted here and my actual credits, they fixed it. Definitely reach out to support. I feel like there is a bug in the system with this.