the customer service agent straight up is refusing to help and acting like I'm unreasonable! I honestly thought this was going to be a simple quick fix. Is there an email for customer service?
by Kararamamo
20 Comments
Academic-Yard-886
You can’t attach anything through the app. Send them an email. I Googled it for you. Good luck.
Isn’t it all AI bots responding to chats? It’s so frustrating trying to get a human response.
totofogo
That’s crazy lol – “you were sent the promo but it’s not for you sry bye!”
crvna87
I had them do the same to me after they sent me an email about refunding a box they messed up. I’ve tried 3 times. I finally gave up trying and canceled this week.
ShinySeaTrainer
That sounds quite aggravating. Are you in the US? I am, and in the app I am able to go to Profile, then under the Support heading click “contact us,” and then I have both a chat option and an option to call them. I called once and reached a human who was much more helpful than the chat option had been.
Glad-Fish5863
This happened to me with the free box thing from a promo code. I signed up under someone’s promo code and got an email saying to redeem now but there was no actual code in the email and they kept asking me for the code and I said there wasn’t a damn code.
Glad-Fish5863
This happened to me with the free box thing from a promo code. I signed up under someone’s promo code and got an email saying to redeem now but there was no actual code in the email and they kept asking me for the code and I said there wasn’t a damn code.
Kararamamo
I don’t know how to update my post, but I did call. It was so easy and simple and they solved the issue right away. I have no idea why that was such a different experience on chat. So for future reference: call them, don’t bother with chat!
biophilelady
This business sucks so much.
Available-Ad3512
I will say their NA President’s and CEO’s names are very public and they use a predictable email scheme if you want to reach the head honchos
danstecz
>It is a link that says “redeem now” there is NOTHING else in the email about a code
>There is no valid promo for that word
Omfg did the agent really think you said “NOTHING” was the promo code? Either they’re AI, stupid, or trolling you.
i_forgot_my_sn_again
You missed crossing out your name in the second screenshot
GypsySnowflake
What happened when you clicked “redeem now”?
NoAbbreviations7150
They’ve essentially hung up on me. We went around twice about a wrong recipe card. I ordered tofu, then sent a pork card. I asked support for the correct directions. They sent pork again via chat. I questioned it and they hung up.
MAPSYReddit
Try to long click on the redeem button when on your phone and a menu pops up and you can select copy link. Then paste the copied link into your chat so they can look it up.
zesty_9666
customer service has gone down the toilet a year ago guaranteed someone would have helped you
ArtsandCats01
I also did the free box challenge and had the same thing happen to me where it wasn’t applying at the checkout. I chatted with the agent about it. I attached a picture of the email that I got with the promo. The agent apologized for the inconvenience and gave me 10$ in credit. I think you might have just gotten a bad agent. I just usually call them nowadays so that I don’t have to deal with the chat.
Certain_Ad8146
Welcome to the club used a free box offer supposedly just had to pay shipping when the box shipped out I was charged full price 😭
Nibbletastic
I’m sorry what? Why does she keep repeating the Zwilling promo? IT’S A DIFFERENT PROMO!
Agents like her should be escalated and fired as they are part of a new new team that is making HelloFresh Customer reps have a bad reputation.
Agent here! All I could have done is ask for a photo of the $10 promo and add it as credits to the account and the chat would be over in 5 minutes or less.
yamikit666
Yeah this is how every interaction iv had with customer service has gone. Try again and immediately request a resolution specialist. Usually works a little better.
20 Comments
You can’t attach anything through the app. Send them an email. I Googled it for you. Good luck.
hello@hellofresh.com
Isn’t it all AI bots responding to chats? It’s so frustrating trying to get a human response.
That’s crazy lol – “you were sent the promo but it’s not for you sry bye!”
I had them do the same to me after they sent me an email about refunding a box they messed up. I’ve tried 3 times. I finally gave up trying and canceled this week.
That sounds quite aggravating. Are you in the US? I am, and in the app I am able to go to Profile, then under the Support heading click “contact us,” and then I have both a chat option and an option to call them. I called once and reached a human who was much more helpful than the chat option had been.
This happened to me with the free box thing from a promo code. I signed up under someone’s promo code and got an email saying to redeem now but there was no actual code in the email and they kept asking me for the code and I said there wasn’t a damn code.
This happened to me with the free box thing from a promo code. I signed up under someone’s promo code and got an email saying to redeem now but there was no actual code in the email and they kept asking me for the code and I said there wasn’t a damn code.
I don’t know how to update my post, but I did call. It was so easy and simple and they solved the issue right away. I have no idea why that was such a different experience on chat. So for future reference: call them, don’t bother with chat!
This business sucks so much.
I will say their NA President’s and CEO’s names are very public and they use a predictable email scheme if you want to reach the head honchos
>It is a link that says “redeem now” there is NOTHING else in the email about a code
>There is no valid promo for that word
Omfg did the agent really think you said “NOTHING” was the promo code? Either they’re AI, stupid, or trolling you.
You missed crossing out your name in the second screenshot
What happened when you clicked “redeem now”?
They’ve essentially hung up on me. We went around twice about a wrong recipe card. I ordered tofu, then sent a pork card. I asked support for the correct directions. They sent pork again via chat. I questioned it and they hung up.
Try to long click on the redeem button when on your phone and a menu pops up and you can select copy link. Then paste the copied link into your chat so they can look it up.
customer service has gone down the toilet a year ago guaranteed someone would have helped you
I also did the free box challenge and had the same thing happen to me where it wasn’t applying at the checkout. I chatted with the agent about it. I attached a picture of the email that I got with the promo. The agent apologized for the inconvenience and gave me 10$ in credit. I think you might have just gotten a bad agent. I just usually call them nowadays so that I don’t have to deal with the chat.
Welcome to the club used a free box offer supposedly just had to pay shipping when the box shipped out I was charged full price 😭
I’m sorry what? Why does she keep repeating the Zwilling promo? IT’S A DIFFERENT PROMO!
Agents like her should be escalated and fired as they are part of a new new team that is making HelloFresh Customer reps have a bad reputation.
Agent here! All I could have done is ask for a photo of the $10 promo and add it as credits to the account and the chat would be over in 5 minutes or less.
Yeah this is how every interaction iv had with customer service has gone. Try again and immediately request a resolution specialist. Usually works a little better.