I get this error message for next 3 weeks. Last night it was for next 2 weeks. Support was not helpful. Is anyone else experiencing this? Support's "solution" was to look at my meals in the app. I don't want a damn app!
by CultureInner3316
I get this error message for next 3 weeks. Last night it was for next 2 weeks. Support was not helpful. Is anyone else experiencing this? Support's "solution" was to look at my meals in the app. I don't want a damn app!
by CultureInner3316
4 Comments
No issues for me (US) on the website or app
PC/website or app? For PC, try deleting your cookies, reboot, try again (expect it’d be something similar for a tablet – but not sure, since I don’t have/use one). For the phone, go into apps, find hello fresh, force stop and/or delete cookies there (depends on what phone and what the exact options are, but def force stop if you can find that). Then reboot the phone, try again.
If its not either of those things, its an issue on their end, and not sure there’s anything you could do about THAT… other than what you already did, reporting it.
Had this before and the solution was to wait it out and it fixed itself after 2 days. If your cut-off for selecting meals is coming up I would consider telling support that you want to skip the week if you cannot select meals – I am 80% sure they won’t be able to do it for you, but it leaves a paper trail to ask for a refund if they do end up sending you a mystery box.
If you can’t get the website working the next few days, try the app to see if that works for you